Comments on: Free desktop sharing and remote assistance with MS SharedView

By: Ramon Sosa

Ramon Sosa — Wed, 17 Jun 2009 00:51:49 +0000

Yeah absolutly come with any Windows machine, so you don

By: Jed

Jed — Tue, 16 Jun 2009 17:25:49 +0000

I agree that we should know how these different technologies work; thanks for sharing that KB article. I didn’t know there was MSN Messenger integration with Remote Assistance. I have faithfully avoided Messenger for many years now, but it is a tool and it may have finally found a purpose in my toolbox. We’ll see… old habits die hard.

The other table titled “Save Invitation as a File and Send Invitation as an E-mail Methods” does support my claim that I had trouble in the past assisting “Novices” behind NAT devices. I tried to walk one friend through setting up a port forwarding rule and it was just too hard over the phone.

Should I assume that your recommendation/preference for remote administration is RDP?

By: Ramon Sosa

Ramon Sosa — Tue, 16 Jun 2009 16:32:37 +0000

Supported connection scenarios for Remote Assistance

Check this article, sometimes we need to understand how it’s work?

support.microsoft.com/kb/301529/en-us

By: Jed

Jed — Tue, 16 Jun 2009 03:04:16 +0000

Ramon,
Yeah, I noticed big problems when troubleshooting a family member’s computer while she was experiencing some network speed issues too. Do you have any other suggestions? One friend also suggested Live Mesh but I’m not too keen on giving everyone I’d admin the same access to my computer as I have to theirs. Of course, I haven’t looked into it too much but I don’t immediately see any way to protect myself from those I’d help.

VNC is an option, but it requires some setup on my family’s part.

RDP is generally broken by NAT and family won’t want to work through fixing that.

By: Ramon Sosa

Ramon Sosa — Tue, 16 Jun 2009 02:21:06 +0000

I have my doubt

By: Jon

Jon — Tue, 16 Dec 2008 22:29:23 +0000

I’ll check this when I get home!