Ramon,
Yeah, I noticed big problems when troubleshooting a family member’s computer while she was experiencing some network speed issues too. Do you have any other suggestions? One friend also suggested Live Mesh but I’m not too keen on giving everyone I’d admin the same access to my computer as I have to theirs. Of course, I haven’t looked into it too much but I don’t immediately see any way to protect myself from those I’d help.
VNC is an option, but it requires some setup on my family’s part.
RDP is generally broken by NAT and family won’t want to work through fixing that.
I agree that we should know how these different technologies work; thanks for sharing that KB article. I didn’t know there was MSN Messenger integration with Remote Assistance. I have faithfully avoided Messenger for many years now, but it is a tool and it may have finally found a purpose in my toolbox. We’ll see… old habits die hard.
The other table titled “Save Invitation as a File and Send Invitation as an E-mail Methods” does support my claim that I had trouble in the past assisting “Novices” behind NAT devices. I tried to walk one friend through setting up a port forwarding rule and it was just too hard over the phone.
Should I assume that your recommendation/preference for remote administration is RDP?
I’ll check this when I get home!
I have my doubt
Ramon,
Yeah, I noticed big problems when troubleshooting a family member’s computer while she was experiencing some network speed issues too. Do you have any other suggestions? One friend also suggested Live Mesh but I’m not too keen on giving everyone I’d admin the same access to my computer as I have to theirs. Of course, I haven’t looked into it too much but I don’t immediately see any way to protect myself from those I’d help.
VNC is an option, but it requires some setup on my family’s part.
RDP is generally broken by NAT and family won’t want to work through fixing that.
Supported connection scenarios for Remote Assistance
Check this article, sometimes we need to understand how it’s work?
http://support.microsoft.com/kb/301529/en-us
I agree that we should know how these different technologies work; thanks for sharing that KB article. I didn’t know there was MSN Messenger integration with Remote Assistance. I have faithfully avoided Messenger for many years now, but it is a tool and it may have finally found a purpose in my toolbox. We’ll see… old habits die hard.
The other table titled “Save Invitation as a File and Send Invitation as an E-mail Methods” does support my claim that I had trouble in the past assisting “Novices” behind NAT devices. I tried to walk one friend through setting up a port forwarding rule and it was just too hard over the phone.
Should I assume that your recommendation/preference for remote administration is RDP?
Yeah absolutly come with any Windows machine, so you don